Crafted in ceramic. Built on Partnership.
Frequently Asked Questions
QSEC is an international manufacturer of ceramic and porcelain tiles, engineered with precision and made to perform in the spaces architects, developers, and commercial teams are building today. From high-temperature firing to tight dimensional tolerances, every surface we produce reflects a commitment to technical rigour and to the long-term relationships behind each project.
POPULAR QUESTIONS
Frequently asked questions from support
Find answers about ordering, shipping, samples, and quality for our ceramic and porcelain tiles. Can’t find what you need? Our export team is happy to help.
Worldwide Shipping
We export to markets across the globe, with container loading, export packaging, and full shipping documentation handled for you.
Quality Claims & Replacement
Every batch is inspected before dispatch. If goods arrive damaged or differ from the approved sample, we’ll work with you on a fast resolution.
Secure Payment Terms
Flexible, trusted payment options for international orders, with clear pro forma invoices and transparent pricing.
Marmique
Answers to the most common questions about Marmique, our marble-look ceramic and porcelain tile collection by QSEC Tiles.
Marmique is QSEC Tiles’ marble-look collection of ceramic and porcelain tiles. It recreates the veining, depth and elegance of natural marble in a tile that is more durable, more consistent and easier to maintain. It suits residential, commercial and hospitality projects.
No. Marmique tiles are manufactured ceramic and porcelain tiles with a marble-inspired design. You get the luxury look of marble without its high cost, heavy maintenance or tendency to stain and scratch.
They work on floors and walls in living rooms, bathrooms, kitchens, hotel lobbies, retail spaces, offices and showrooms. Check each product page for the recommended application (floor, wall or both) and the suitable area, indoor or outdoor.
- Lower cost per square metre
- Resistant to stains, scratches and moisture
- More consistent colour and pattern across batches
- No sealing or special polishing needed
- Easier to install and maintain
Marmique comes in multiple sizes and surface finishes, including polished and matt options, depending on the design. The available sizes, finishes and colours are listed on each product page. For a specific size or finish, contact our team.
Sweep or vacuum regularly and mop with a mild, pH-neutral cleaner and clean water. Avoid harsh acids and abrasive scrubbing pads. This keeps the surface bright and the veining pattern sharp for years.
Yes. We offer samples so you can check the colour, finish and veining before ordering. Contact us with your project details and our team will arrange them for you.
Yes. QSEC Tiles supplies Marmique tiles to importers, distributors, architects, developers and contractors worldwide. Minimum order quantities, packaging and shipping terms depend on the size, finish and destination. Send us an enquiry for a quotation.
The Curated Collection
Answers to common questions about The Curated Collection, QSEC Tiles’ hand-selected range of designer ceramic and porcelain tiles.
The Curated Collection is a hand-selected range of our most distinctive ceramic and porcelain tile designs. It brings together premium patterns, textures and finishes chosen for architects, designers and developers who want a signature look for their project.
It is designed for architects, interior designers, developers, contractors and distributors working on premium residential, commercial and hospitality projects. It suits anyone who wants designs beyond standard catalogue options.
Each design is chosen for its visual character, surface quality and consistency. The collection focuses on distinctive looks and refined finishes, produced to the same precision and quality standards as all QSEC Tiles products.
They can be used on floors and walls in living spaces, bathrooms, kitchens, hotels, restaurants, retail stores, offices and lobbies. The application (floor, wall or both) and indoor or outdoor suitability are listed on each product page.
Yes, subject to the specific product. Our ceramic and porcelain tiles are manufactured for strength, wear resistance and low water absorption. Check each product’s technical details for its recommended use, or contact us for guidance on high-traffic areas.
The collection offers a range of sizes, colours and surface finishes. Full options are shown on each product page. If you need a specific combination for a project, our team can confirm availability.
Yes. Samples are available so you can check colour, texture and finish in your own lighting. Send us your project details and we will arrange them.
Yes. We supply The Curated Collection to importers, distributors, developers and contractors worldwide. Minimum order quantities, batch planning, packaging and shipping depend on the product and destination. Send an enquiry for a quotation and timeline.
REGALIA
Answers to common questions about REGALIA, QSEC Tiles’ luxury ceramic and porcelain tile collection.
REGALIA is QSEC Tiles’ luxury collection of ceramic and porcelain tiles, designed for spaces that call for a grand, refined look. It combines rich surface detail, elegant finishes and dependable manufacturing quality.
REGALIA suits upscale homes, hotels, restaurants, boutiques, showrooms, corporate offices and other high-visibility spaces. It works well wherever the floor or wall is meant to be a statement feature.
Many REGALIA designs can be used on both, but it depends on the product. Each product page states the recommended application and whether it suits indoor or outdoor use. If you are unsure, our team can advise.
REGALIA is offered in a range of finishes, which may include polished, matt and textured surfaces depending on the design. Polished finishes give a high-gloss, reflective look, while matt finishes give a softer, more understated appearance. Available finishes are listed on each product page.
REGALIA tiles are made from ceramic and porcelain, which resist wear, moisture, stains and everyday impact. This makes them a lasting choice for busy residential and commercial interiors when installed and maintained correctly.
Clean regularly with a soft mop or cloth and a mild, pH-neutral cleaner. Avoid abrasive pads and strong acidic or alkaline products, especially on polished finishes, to protect the shine and surface detail.
Use a suitable tile adhesive, a flat and clean substrate, and an experienced installer. Large-format and polished tiles benefit from careful levelling and consistent joint spacing. Mixing tiles from several cartons during laying helps blend the shade and pattern evenly.
Yes. Contact QSEC Tiles with your project details and we will arrange samples and a quotation. We supply REGALIA to distributors, developers, contractors and architects worldwide, with packaging and shipping planned around your order.
Vanguard
Answers to common questions about Vanguard, QSEC Tiles’ contemporary ceramic and porcelain tile collection.
Vanguard is QSEC Tiles’ contemporary collection of ceramic and porcelain tiles. It features modern designs, clean surfaces and a performance-focused build, made for architects and developers who want a forward-looking, sophisticated look.
Vanguard suits modern homes, offices, retail stores, restaurants, hotels and public buildings. Its contemporary look works well in minimalist and urban interiors and in commercial spaces with a sharp, current feel.
Yes, in most cases. Ceramic and porcelain tiles are built to handle heavy foot traffic, and Vanguard is a good fit for commercial floors, corridors, lobbies and showrooms. Check each product’s technical details for its recommended use, or ask our team to confirm for your project.
Some Vanguard designs can, depending on the product’s surface finish and slip resistance. The product page indicates whether a design is for indoor use, outdoor use or both. For balconies, terraces and entrances, contact us and we will recommend a suitable option.
Porcelain tiles are denser and absorb less water, which makes them a strong choice for heavy-use and wet areas. Ceramic tiles are lighter and well suited to walls and standard interior floors. The product page states which type each Vanguard design is.
Vanguard is offered in a range of sizes and formats, which may include large-format options depending on the design. Available sizes are shown on each product page. If you need a particular size for a project, our team can confirm availability.
Yes. Their dense, low-porosity surface resists stains and moisture, so routine sweeping and mopping with a mild, pH-neutral cleaner is enough for everyday upkeep. Avoid harsh chemicals and abrasive tools to protect the surface.
Send an enquiry to QSEC Tiles with your product choice, quantity, destination and timeline. We supply Vanguard to importers, distributors, developers and contractors worldwide, and our team will provide a quotation along with packaging and shipping details.
Wood Elegance
Answers to common questions about Wood Elegance, QSEC Tiles’ wood-look ceramic and porcelain tile collection.
Wood Elegance is QSEC Tiles’ wood-look collection of ceramic and porcelain tiles. It captures the grain, warmth and natural character of timber in a tile that resists moisture, wear and fading.
- Resistant to water, humidity and stains
- No warping, swelling or termite damage
- No sanding, polishing or re-varnishing
- Easy to clean and long lasting
- Suitable for areas where real wood is not practical, such as bathrooms, kitchens and covered outdoor spaces
They suit living rooms, bedrooms, kitchens, bathrooms, restaurants, cafes, hotels, retail spaces and offices. Selected designs may also suit outdoor areas such as patios and balconies. The product page states the recommended use for each design.
Yes. The designs reproduce the grain, tone variation and texture of natural timber, and many have a textured surface that adds to the look and feel. Samples are available so you can judge the finish in your own space.
Wood Elegance comes in plank-style formats in a range of wood tones, from light and neutral to rich and dark. Available sizes and colours are listed on each product page. If you need a specific size, contact our team.
Slip resistance depends on the surface finish of each design. Textured and matt finishes generally give better grip than smooth, polished ones. For bathrooms, entrances and outdoor areas, choose a design recommended for wet areas, or ask us to suggest one.
Ceramic and porcelain tiles conduct heat well, so they generally work with underfloor heating when installed correctly. Use a suitable adhesive and follow the heating system installer’s guidance. Contact us if you want advice on a particular product.
Install them on a clean, level surface with suitable adhesive and consistent joint spacing, and mix planks from different cartons for a natural look. Care is simple: sweep or vacuum, then mop with a mild, pH-neutral cleaner. There is no waxing or polishing.
SquareX
Answers to common questions about SquareX, QSEC Tiles’ square-format ceramic and porcelain tile collection.
SquareX is QSEC Tiles’ collection of square-format ceramic and porcelain tiles. It offers clean geometry, consistent sizing and versatile designs, so it works for simple, classic layouts as well as creative patterns.
They suit floors and walls in homes, kitchens, bathrooms, offices, retail stores, restaurants, hotels and public spaces. Their square shape makes them a practical choice for both small rooms and large commercial areas.
Square tiles allow many layouts, including a straight grid, a diagonal (diamond) layout, offset patterns and mixed-colour designs such as checkerboards. Pattern choice changes how a space looks, and diagonal layouts can make a room feel larger.
SquareX comes in a range of square sizes, from compact to larger formats, depending on the design. Available sizes are shown on each product page. If you need a particular size, contact our team to confirm availability.
Yes. Ceramic and porcelain tiles are durable, moisture resistant and easy to maintain, so SquareX works in apartments, villas, offices, malls and hospitality spaces. Check each product’s details for the recommended use in high-traffic areas.
We recommend ordering around 8% to 10% extra to cover cuts, wastage and future repairs. For diagonal layouts or complex patterns, allow 12% to 15%. Ordering everything at once also helps keep the shade and batch consistent.
Joint size depends on the tile size and the look you want. Narrow joints give a seamless, modern appearance, while wider joints suit larger tiles and textured designs. A grout colour that matches the tile gives a uniform look, while a contrasting colour highlights the grid pattern.
Yes. Contact QSEC Tiles with your product choice, quantity and destination, and we will provide samples and a quotation. We supply SquareX to importers, distributors, developers and contractors worldwide, with packaging and shipping planned around your order.